Common Carrier Truck Shipments:
Large and or heavy items may not be able to ship parcel service and may require the use of a Common Carrier such as Fed Ex Freight, UPS Freight or R & L Carriers. The delivery truck will stop at the curb. You must unload the equipment from the truck and move it into your home or business. The delivery service we are providing to you is curbside to curbside only which means the driver only has to bring your items to the end of his truck. Most drivers in the trucking industry will assist most customers, out of politeness, to at least get your items on to the ground at your curb, but there is still no guarantee of this. If you are in need of any "special" services; taking the shipment off the back of the truck if the driver is not willing to give you a hand, lift gate services, loading it into your garage or home, long carries etc. there will be additional charges and these services have to be arranged and paid in advance before the driver comes out for your appointment time. Each carrier performs these services a bit differently so it is imperative that you contact Fitness Edge immediately, pay for any "special" services in advance, so we may in turn pre-authorize the carrier that your delivery will include other services above and beyond the standard curbside to curbside delivery. The delivery company will contact you to set up a delivery date. Residential customers must be home to sign for the shipment. It is the customers responsibility to provide a working phone number so that the carrier can schedule a delivery. If because of a non working phone number or no returned calls by the customer to schedule delivery, the shipment will be returned to the warehouse. Due to the high cost involved with the shipping of large or heavy items it will be the customers responsibility for the shipping charges both ways for a non delivered order going back to the warehouse. The same charges will accrue if for some reason the customer decides to cancel or refuse delivery once the order has already been shipped. Also if you are unable to be home the day of delivery, then pick-up at the carrier's local terminal may be necessary.