Refund/Return Policy:

Original sales receipt must accompany returns.

We guarantee every purchase you make from Fitness Edge Exercise Equipment meets or exceeds your expectations or your money back (less return shipping charges). Also please note that if an order is canceled once it has already shipped or if the order is refused by the customer all actual shipping cost to customer and the returned shipping charges will be the responsibility of the customer and that amount will be withheld from the refund amount. If you ordered a large item that will be shipped common carrier and will require an appointment the carrier must have a valid phone number to schedule delivery. If after multiple attempts and the carrier is unable to make delivery the shipment will be returned to the warehouse and the returned shipping charges will be the responsibility of the customer. Due to the high cost involved with shipping items it will be the customers responsibility for the shipping charges both ways for a non delivered order going back to the warehouse or if an order is refused by the customer at time of delivery. Although we offer free shipping and there are no shipping fees charged at the time of order, the actual cost to ship an order out and return shipping will be the customers responsibility. For that reason it is very important to cancel the order before it ships so no additional shipping charges will apply.

If you do with to return your order please make sure the product is returned in new condition. Contact us at 800-896-7568 to obtain a return authorization within 30 days of receipt of your order and we will replace it, give you credit, or refund your money for the full purchase price(less return shipping charges). Guaranteed!